I-COG is a truly remarkable provider that produces incredible results. With I-COG as your trusted claims provider, you will see a range of innovative, cost-effective validation and investigative methods being implemented that reduces claim cycles, improves customer service and claim outcomes. We will also screen all of your claims with skill, technical experience and integrity, covering both validation and fulfilment.
You will immediately see how we focus on identifying riskier claims much earlier in the process, whilst fast-tracking honest claims with exceptional customer service. Our claims function is fully supported by our special investigation disciplines, should they be needed in any capacity.
I-COG provides three clear services to the financial services industry:
* A claims validation and fulfilment service that focuses on assessing risk and identifying fraud swiftly using our very successful TCF Conversation Management Model
* Innovative and cost-effective Claims Investigation, Surveillance, Asset Identification and Desktop Reporting Services
* Training and Consultancy services that will make a significant difference to the performance of your staff and your business.
By providing you and your customers with a working relationship that is honest and engaging, we will identify the fraud in your claims whilst continually upholding the ‘Treating Customers Fairly’ philosophy. A natural by-product of our involvement is the reduction in complaints and an improved customer-service experience.
*I-COG’s Managing Director is a member of the Assoc. of British Investigators