I-COG is a specialised provider of claims handling, claims investigation and training to the financial services industry. We are the most specialised provider of outsourced conversation management. It’s in our DNA. It’s what we do. We determine the detailed facts behind the incident or claim circumstances with more sophisticated and undetectable techniques as part of our claims handling function.
And these techniques are also implemented during our investigations, not just our desktop claims validations. We know our model is fresh and innovative. And the results speak for themselves. We were proudly shortlisted as a Finalist at the Insurance Fraud Awards 2013.
With I-COG as your claims validation partner, you will see reduced claim cycles, improved customer service ratings and more appropriate claim outcomes. It’s our job to identify the more riskier claims and fast-track genuine customers. We will screen all of your claims with skill, technical experience and integrity, covering both validation and fulfillment.I-COG delivers to the Financial Services Industry with the following business services:
2. Special Investigations – Innovative and cost-effective field and desktop special investigation services
3. Training and Consultancy – services that will make a significant difference to the performance of your staff and your business.
By providing you and your customers with honest engagement, we will identify the fraud in your claims whilst continually upholding the ‘Treating Customers Fairly’ philosophy. A natural by-product of our involvement is a reduction in complaints and an improved customer-service experience.